FAQs

What is your minimum age requirement and terms of use?

Our Site is intended for users 18 years of age or older. If you are under 18, you may only use this Site under the supervision of a parent or guardian.

By using our Site, you agree to:

• Comply with all terms and conditions outlined in our Terms and Conditions
• Use the Site only for lawful purposes
• Not engage in commercial use without express authorization
• Maintain account confidentiality and security

Any breach of these terms may result in immediate termination of your account access.

Do you sell my personal information to third parties?

No. We never sell your personal data to third parties for commercial purposes. We only share limited personal information with trusted partners such as:

• Logistics and delivery partners
• Payment processors
• IT support providers
• LG Electronics for warranty or product registration

This sharing is strictly for service fulfillment purposes only.

Why was my order cancelled?

We reserve the right to cancel or refuse any order at our sole discretion due to stock limitations, payment issues, or potential fraud concerns.

You may be required to verify your identity before an order is processed. If verification is not completed within two (2) days of request, your order will be automatically canceled.

For specific order modifications or cancellations, please contact our customer support team immediately.

How do you protect my personal data and payment information?

Your privacy and security are our top priorities. We implement strong technical and organizational measures to protect your data against unauthorized access, loss, alteration, or misuse. Your information is stored securely behind firewalls and encryption technologies.

However, you are responsible for maintaining the confidentiality of your login credentials and securing your personal devices against unauthorized access.

Need Additional Help?

For questions not covered in these FAQs, please reach out to our customer support team:

📞 Phone: (021) 35116341 or (021) 35116342
📧 Email: support@rnr.lgelectronics.pk
🕐 Hours: Monday to Saturday, 10 AM - 6 PM
📍 Address: Plot 55, Mehran Town Sector 7 A, Korangi Industrial Area, Karachi, 75100

Can I access, modify, or delete my personal data?

Yes, you have the following rights regarding your personal information:

• Access the personal data we hold about you
• Request corrections to any incorrect or outdated information
• Withdraw consent from receiving marketing messages
• Delete your account and associated data (where legally permissible)

To exercise any of these rights, please contact us at:

Phone: (021) 35116341

Email: support@rnr.lgelectronics.pk

What is your Free Cash on Delivery (COD) policy?

We offer Free Cash on Delivery in the following cities across Pakistan:

• Karachi
• Lahore
• Rawalpindi
• Islamabad
• Faisalabad
• Multan
• Hyderabad

For all other areas, orders must be prepaid via Direct Bank Transfer.

What personal information do you collect from customers?

We collect the following information when you interact with our Site:

• Name and email address
• Contact number and shipping/billing address
• Payment details and order history
• Device and browser information (via cookies and analytics tools)

This information is collected when you place an order, register an account, subscribe to our newsletter, or contact us. We use this data to process orders, provide customer support, and enhance your shopping experience.

What is your refund and returns policy?

While specific refund details are available in our complete Terms and Conditions, we maintain a customer-friendly returns process. For detailed information about returns, refunds, and exchange procedures, please:

• Visit our Shipping & Returns section
• Contact our customer support team at (021) 35116341
• Email us at support@rnr.lgelectronics.pk

Our support team is available Monday to Saturday, 10 AM - 6 PM.