PRIVACY POLICY
We welcome you to rnr.lgelectronics.pk (the “Site”). Your privacy and the security of your personal data are of utmost importance to us at RNR Industries, the official and legal partner of LG Electronics in Pakistan. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our Site. By using this Site, you agree to the practices described in this policy.
We may update this Privacy Policy from time to time without prior notice. Your continued use of the Site after any changes signifies your acceptance of the revised policy. Please check this page periodically for any updates.
1. INFORMATION WE COLLECT
We may collect the following types of personal information when you interact with the Site:
- Name
- Email address
- Contact number
- Shipping and billing address
- Payment details
- Order history and transaction data
- Your device and browser information (via cookies or analytics tools)
This information is collected when you place an order, register an account, subscribe to a newsletter, contact us, or participate in any promotional activity on the Site.
2. HOW WE USE YOUR INFORMATION
We use your data to:
- Process and fulfill your orders
- Contact you regarding your purchase
- Verify your identity and prevent fraud
- Customize and enhance your shopping experience
- Improve the Site’s functionality and services
- Send promotional offers (only with your consent)
- Provide customer support
We may share limited personal data with third parties such as logistics partners, payment processors, and IT support providers strictly for service fulfillment.
3. DATA SECURITY
We implement strong technical and organizational measures to protect your data against unauthorized access, loss, alteration, or misuse. Your information is stored securely behind firewalls and encryption technologies.
However, please note that you are responsible for maintaining the confidentiality of your login credentials and securing your personal devices against unauthorized access.
4. COOKIES AND ANALYTICS
This Site uses cookies and similar technologies to enhance your browsing experience and collect aggregate analytics data.
Cookies help us:
- Remember your login preferences
- Understand user behavior on the Site
- Suggest relevant products
- Maintain cart and session data
We also use Google Analytics, which may collect data like your IP address, browser, and time spent on pages. This helps us improve Site performance. You can disable cookies through your browser settings, but some features of the Site may not function properly without them.
Learn more about cookies at https://www.allaboutcookies.org
5. ELECTRONIC COMMUNICATIONS
When you contact us or place an order, you consent to receive electronic communications from us via email, SMS, or through the Site. These may include confirmations, service updates, or promotional content (which you can opt-out from at any time).
6. THIRD-PARTY SHARING
We only share your information with:
- LG Electronics for warranty or product registration
- Delivery and courier services
- Payment gateway providers
- Law enforcement or regulatory authorities if required by law
We never sell your personal data to third parties for commercial purposes.
7. USER RIGHTS
You have the right to:
- Access the personal data we hold about you
- Request corrections to any incorrect or outdated information
- Withdraw consent from receiving marketing messages
- Delete your account and associated data (where legally permissible)
To exercise your rights, please contact us at:
Email: support@rnr.lgelectronics.pk
Phone: (021) 35116341
8. CHILDREN’S PRIVACY
Our Site is not intended for use by individuals under the age of 18. If you are under 18, please use this Site only under the supervision of a parent or guardian.
9. APPLICABLE LAW
This Privacy Policy is governed by the laws of Pakistan. Any disputes arising will be handled in accordance with local jurisdiction.
If you have questions or concerns about our privacy practices, please reach out to our team. Your trust is our priority, and we are committed to keeping your information secure and transparent.
